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Top Support Questions
To obtain a refund on funds within one of my Student’s wallets, please contact Sentral StudentPay+ Support team by email support@studentpayplus.com.au or by phone (02) 9196 8200.
If you have an issue with an order placed, you need to contact the school canteen or shop directly.
Sentral may charge a Fee in connection with the Services and/or transactions processed through the Services. If a Fee is charged, it will be displayed onscreen before you complete the payment transaction. By completing the transaction, you are agreeing to pay the Fee to Sentral. The school may remit the Fee to Sentral.
To transfer funds between your student accounts, click the “Student Accounts” drop down found in the upper right-hand corner of your StudentPay+ account. In the drop-down menu select “Request Balance Transfer”. Select the student account you want to transfer the funds from, and to and the amount and click continue. The student’s account that you are transferring funds from will need to have funds available to transfer.
Yes, you will be all set and ready to go after you sign up.
You can continue using your StudentPay+ account as long as your new school uses StudentPay+!
If your student is attending a new school, click the words “School” at the top of your StudentPay+ account to add a new school to your profile. StudentPay+ will provide a list of available schools during the signup process. Please also confirm that your AutoPay settings have been disabled for the old school. Once your student is active in the new school, you will need to re-enable AutoPay.
Payments can take up to 24 hours to post to student accounts. If you do not see your payment reflecting after 24 hours please reach out to Sentral StudentPay+ Support team by email support@studentpayplus.com.au or by phone (02) 9196 8200.
Getting Started
StudentPay+ gives parents the convenience and flexibility of one account to securely pay for all of their canteen orders or school shops (e.g. uniform shop) with a credit card.
StudentPay+ is accessible to parents through the Sentral for Parents App available on mobile devices where a childs school has activated Sentral for Parents.
Getting started is a simple three-step process!
- Download the app or visit the StudentPay+ homepage and click on “Sign Up Free”.
- Create a user profile with your email address, establish a password, and set up your security questions.
- Add a Student to your account using the student’s name and student ID number.
Now you’re ready to make payments!
Yes, you will be all set and ready to go after you sign up.
Problems Logging In
Resetting your password is easy. Simply click on the link “Forgot username or password?” in the login box on the homepage. Enter in your username (in most cases, your email address) and select the Continue button. If you do not receive an email in the timeframe specified please check your SPAM/Junk folder to see if the email was sorted there.
In most cases, your username is the email address you used when you set up your account. If you need further assistance, you can contact Sentral StudentPay+ Support team by email support@studentpayplus.com.au or by phone (02) 9196 8200.
If you are having trouble locating your school, the school might use a different display name on StudentPay+. Please contact the canteen manager at your student’s school to confirm the school name and try again!
Check with your student’s school to make sure that the student’s name is spelled exactly as the school has it on file. Verify that the student ID has been entered correctly. Your student’s ID can usually be found on school documents such as a report card, registration paperwork, transcripts, ID card, etc. For security and confidentiality reasons, if you need further assistance with your student’s ID, you will need to contact your school office.
Security
StudentPay+ takes the security of your information - for you, your student, and your payments - very seriously. It is vital to the service we provide. The StudentPay+ website is fully compliant with the Payment Card Industry Data Security Standard, which is a set of security requirements set by Visa, MasterCard, and the other major payment brands, for card payments. This is the gold standard for payments security. All transactions are encrypted and transmitted securely.
We will never sell your personal information. For detailed information on our privacy policy, click here.
Email Notifications
Yes! This is a great way to monitor your student’s account to know when to add more funds. You can set different low balance amounts for each student on your account.
Email notifications are managed through your account settings. To turn on low balance emails click on your name/circle with a white figure in the upper right-hand corner of your StudentPay+ account. In the drop-down menu select "My Students". Once the page loads click "Edit" next to your student’s name.
If you have your low balance notifications turned on, when the balance goes below a selected minimum dollar amount and you have not yet added more funds, you will receive a total of 3 email messages. Accounts with more than one student will receive a notification for each student.
You can easily opt in to receive payment confirmation emails. Receiving a confirmation email each time a payment is made makes it easy to keep track of all your school payments. This feature can be turned on through your account settings. Each time you make a payment, a receipt will be sent to the email address in your user profile.
General Payment Questions
If another person or family member needs to make a payment for your student, they can create their own StudentPay+ profile. A student can be tied to multiple user accounts, the wallets however for a student will be accessible only by the user that created them. If parents of a student create an account each, the student will effectively have two separate wallets associated
To add funds to your student's wallet click on the "Make a Payment" button on your homepage. On the next page you will be promoted to select a payment amount or you can add your own amount in the Other field. If you haven't done so yet, you will need to add a credit card to your account. Click continue to visit the review page and then click "Make Payment" to complete your purchase.
To add a payment method to your account please click on the person icon in the upper right corner. In the drop-down menu that appears select "My Billing Accounts". On that page you will see the payment methods offered by your school (credit card/debit card). Click on the Add Account button to add your preferred payment method. You can also click the star button to have that payment method be your default option when making a payment.
To remove a payment method from your account visit the “My Billing Accounts” section of your profile. Click the remove button next to the payment method you wish to take off of your account. If you receive message that your billing account cannot be removed please check your AutoPay settings to see if that payment method is attached.
StudentPay+ accepts Visa, MasterCard, and American Express.
Payments can take up to 24 hours to post to student accounts. If you do not see your payment reflecting after 24 hours you can reach out to Sentral StudentPay+ Support team by email support@studentpayplus.com.au or by phone (02) 9196 8200.
Sentral may charge a Fee in connection with the Services and/or transactions processed through the Services. If a Fee is charged, it will be displayed onscreen before you complete the payment transaction. By completing the transaction, you are agreeing to pay the Fee to Sentral. The school may remit the Fee to Sentral.
Your credit card provider may place a temporary charge on your card. This temporary charge may appear as pending and will automatically be removed in 2-3 business days. Please contact your card provider for additional information.
Setting Up Scheduled Payments Through StudentPay+ AutoPay
Using AutoPay is a great way to make sure your student always has meal funds available. The StudentPay+ AutoPay feature allows you to set up automatic (recurring) payments based on a low balance threshold hold or schedule-based setting. This is a convenient option that allows you to set it up once and let StudentPay+ handle the rest.
When setting up your student’s payment options, select “Setup AutoPay” from the meal payments options page. During the setup process, you can set up payments to occur when the account balance falls below a specified amount or on a set schedule. When the payment settings have been entered, click “complete setup” to enable the settings.
No, after enrolling in AutoPay you will need to make a one-time payment to bring your student above their low balance threshold. When the balance falls below the threshold automatic payments will kick in.
To manage your AutoPay settings you will need to log into your account through a web browser at www.studentpayplus.com.au. When logging into the account select the blue person icon in the upper right corner. You will see the option “AutoPay Settings.”>
The student account balance must remain below the low balance threshold you have set for at least 24 hours. Once the balance is brought about the threshold, the automatic payment will then replenish the account.
To cancel or edit your AutoPay settings, click “AutoPay Settings” in the Home drop-down menu. From there you can either make changes by clicking on “Change AutoPay Settings” or click on “Disable AutoPay”.
Payment History
Payment history can be found by clicking the “Student Accounts” drop down found in the upper right-hand corner of your StudentPay+ account. In the drop-down menu select “Transaction History”.
For purchase history greater than 90 days, you will need to contact your schools canteen manager.
The posting time will vary. Funds are generally available for your student to use within 1-2 business days.
Meal FAQs
Payments can take up to 24 hours to post to student accounts. If you do not see your payment reflecting after 24 hours please reach out to Sentral StudentPay+ Support team by email support@studentpayplus.com.au or by phone (02) 9196 8200.
If you are seeing a charge in your canteen meal history that was not made by your student please contact your canteen/shop manager at your students school directly.
The funds will remain against the student’s wallet.
Canteen/School Store FAQs
Navigate to the Meal Orders Site. Select the student and Serving Period and navigate through the workflow to order items and submit your order. If you do not have the applicable funds in your StudentPay+ wallet, you will be redirected to top up your wallet.
Most items can be found in the School Store drop-down menu in your StudentPay+ account. Please be aware in order to view or purchase items in the school store you must first have a student added to your parent account.
Moving/Changing Schools
You can continue using your StudentPay+ account as long as your new school uses StudentPay+!
If your student is attending a new school, click the words “School” at the top of your StudentPay+ account to add a new school to your profile. StudentPay+ will provide a list of available schools during the signup process. Please also confirm that your AutoPay settings have been disabled for the old school. Once your student is active in the new school, you will need to re-enable AutoPay.
If you have moved schools, please know that balance information may not be available until the start of school. If your school year has already started and the balance has not yet updated please contact Sentral StudentPay+ Support team by email support@studentpayplus.com.au or by phone (02) 9196 8200.
If you move to a new school district that also uses StudentPay+, click the words “School District” at the top of your StudentPay+ account to add a new school district to your profile.
To transfer funds between your student accounts, click the “Student Accounts” drop down found in the upper right-hand corner of your StudentPay+ account. In the drop-down menu select “Request Balance Transfer”. Select the student account you want to transfer the funds from, and to and the amount and click continue. The student’s account that you are transferring funds from will need to have funds available to transfer.
To transfer funds between different StudentPay+ user accounts please contact Sentral StudentPay+ Support team by email support@studentpayplus.com.au or by phone (02) 9196 8200.
Wallet Balance Refunds
To obtain a refund on funds within one of my Student’s wallets, please contact Sentral StudentPay+ Support team by email support@studentpayplus.com.au or by phone (02) 9196 8200.
If you have an issue with an order placed, you need to contact the school canteen or shop directly.
Contact
If you have an issue with an order placed, you need to contact the school canteen or shop directly.
If your Order History shows that your payment has been completed and approved, this generally means it has been received. Funds are available for your student to use within 1-2 business days. If funds are still not available for your student after 2 business days, please contact your Sentral StudentPay+ Support team by email support@studentpayplus.com.au or by phone (02) 9196 8200.