Contact Us

To obtain a refund on funds within one of my Student’s wallets, please contact Sentral StudentPay+ Support team by email support@studentpayplus.com.au or by phone (02) 9196 8200.

If you have an issue with an order placed, you need to contact the school canteen or shop directly.

Sentral may charge a Fee in connection with the Services and/or transactions processed through the Services. If a Fee is charged, it will be displayed onscreen before you complete the payment transaction. By completing the transaction, you are agreeing to pay the Fee to Sentral. The school may remit the Fee to Sentral.

To transfer funds between your student accounts, click the “Student Accounts” drop down found in the upper right-hand corner of your StudentPay+ account. In the drop-down menu select “Request Balance Transfer”. Select the student account you want to transfer the funds from, and to and the amount and click continue. The student’s account that you are transferring funds from will need to have funds available to transfer.

Yes, you will be all set and ready to go after you sign up.

You can continue using your StudentPay+ account as long as your new school uses StudentPay+!

If your student is attending a new school, click the words “School” at the top of your StudentPay+ account to add a new school to your profile. StudentPay+ will provide a list of available schools during the signup process. Please also confirm that your AutoPay settings have been disabled for the old school. Once your student is active in the new school, you will need to re-enable AutoPay.