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Resetting your password is easy. Simply click on the link “Forgot username or password?” in the login box on the homepage. Enter in your username (in most cases, your email address) and select if you’d like to receive a text message or an email to reset your password. If you do not receive an email in the timeframe specified please check your SPAM/Junk folder to see if the email was sorted there. If you chose to reset your password via text message and do not receive a text; please try the email option instead.

In most cases, your username is the email address you used when you set up your account. If you need further assistance, please call us at 02 9196 8200.